Privacy and cookie policy

Owner and Data Controller

Activate sàrl
Rue de la Pélisserie 18
1204 Genève

Owner contact email: contact[at]centre-tomatis-geneve.ch

Types of Data collected

Among the types of Personal Data that this website collects, by itself or through third parties, are: Trackers; Usage Data; Data communicated while using the service; first name; last name; phone number; answers to questions; user content; email or message content; profile picture; message date; message time; message sender.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed before the Data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this website.
Unless specified otherwise, all Data requested by this website is mandatory, and failure to provide this Data may make it impossible for this website to provide its Services. In cases where this website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences for the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this website or by the owners of third-party services used by this website serves the purpose of providing the Service required by the User, in addition to any other purposes described in this document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this website.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of the Data.
The Data processing is carried out using computers and/or IT-enabled tools, following organisational procedures and methods strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge involved with the operation of this website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose for which it has been collected, and may be retained for longer due to an applicable legal obligation or based on the Users' consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as for the following: Traffic optimisation and distribution, Interaction with live chat platforms, Displaying content from external platforms and Tag Management.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Displaying content from external platforms

  This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this website. These services are often called widgets: small elements placed on a website or in an app. They provide specific information or perform a particular function, and often allow user interaction. If such a service is installed, it may still collect web traffic data for the pages where it is installed, even if the User does not use it.

  OpenStreetMap widget (OpenStreetMap Foundation )

  OpenStreetMap widget is a map visualisation service provided by the OpenStreetMap Foundation that allows this website to incorporate content of this kind on its pages.

  Personal Data processed: Usage Data; Trackers.

  Place of processing: United Kingdom – Privacy Policy.

• Tag Management

  This type of service helps the Owner to manage the tags or scripts needed on this website in a centralised fashion. As a result, the Users' Data flows through these services, which may lead to this Data being retained.

  Google Tag Manager (Google Ireland Limited)

  Google Tag Manager is a tag management service provided by Google Ireland Limited.

  To understand Google's use of Data, see its partner policy and its Business Data page.

  Personal Data processed: Usage Data.

  Place of processing: Ireland – Privacy Policy.

• Interaction with live chat platforms

  This type of service allows Users to interact with live chat platforms directly from the pages of this website, in order to contact and be contacted by this website's support service. If one of these services is installed, it may collect browsing and Usage Data on the pages where it is installed, even if Users do not actively use the service. In addition, live support conversations may be logged.

  Crisp Widget (Crisp IM SARL)

  Crisp Widget is a service for interacting with the Crisp live support platform, provided by Crisp IM SARL.

  Personal Data processed: various types of Data as specified in the privacy policy of the service; Data communicated while using the service; Usage Data; Trackers.

  Place of processing: France – Privacy Policy.

  WhatsApp Business Chat widget (Meta Platforms Ireland Limited)

  WhatsApp Business Chat widget is a service for interacting with the WhatsApp live support platform, provided by Meta Platforms Ireland Limited.

  Personal Data processed: email or message content; user content; message date; Data communicated while using the service; message sender; message time; last name; phone number; profile picture; first name; answers to questions.

  Place of processing: Ireland – Privacy Policy.

• Traffic optimisation and distribution

  This type of service allows this website to distribute its content using servers located in different countries and to optimise its performance. Which Personal Data is processed depends on the characteristics of these services and the way they are implemented. Their function is to filter communications between this website and the User's browser. Given how widely distributed this system is, it is difficult to determine the locations to which content that may contain the User's Personal Information is transferred.

  Cloudflare (Cloudflare)

  Cloudflare is a traffic optimisation and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all the traffic through this website, i.e. communication between this website and the User's browser, while also allowing analytical data from this website to be collected.

  Personal Data processed: various types of Data as specified in the privacy policy of the service.

  Place of processing: United States – Privacy Policy.

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more about how to opt out of interest-based advertising in general in the dedicated section of the Cookie Policy.

Cookie Policy

This website uses Trackers. To learn more, Users may consult the Cookie Policy.

Further information for Users

Users' rights under the Swiss Federal Act on Data Protection

Users may exercise certain rights regarding their Data within the limits of the law, including the following:

• the right to access their Personal Data;
• the right to object to the processing of their Personal Data (which also allows Users to demand that processing of their Personal Data be restricted, that their Personal Data be deleted or destroyed, or that specific disclosures of their Personal Data to third parties be prohibited);
• the right to receive their Personal Data and have it transferred to another controller (data portability);
• the right to ask for incorrect Personal Data to be corrected.

How to exercise these rights

Any request to exercise User rights can be sent to the Owner using the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.

Further information about the processing and collection of Data

Legal action

The User's Personal Data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of this website or the related Services.
The User acknowledges that the Owner may be required to reveal Personal Data upon request of public authorities.

Additional information about the User's Personal Data

In addition to the information contained in this privacy policy, this website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (system logs) or use other Personal Data (such as the IP address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this website and/or – as far as technically and legally feasible – by sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification shown at the bottom.

Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.